Acta Anaesthesiologica Taiwanica
Volume 47, Issue 4 , Pages 180-188 , December 2009

Patient Satisfaction With Anesthesia Care in Taiwan: Development and Validation of a Pilot Version of a Psychometric Questionnaire

  • Wui-Chiu Mui

      Affiliations

    • Department of Anesthesiology, Chia-Yi Christian Hospital, Chia-Yi, Taiwan, R.O.C.
  • ,
  • Chia-Ming Chang

      Affiliations

    • Department of Physical Education, National Chia-Yi University, Chia-Yi, Taiwan, R.O.C.
  • ,
  • Kong-Fah Cheng

      Affiliations

    • Department of Business Administration, National Chung-Cheng University, Chia-Yi, Taiwan, R.O.C.
  • ,
  • Tak-Yu Lee

      Affiliations

    • Honorary Editor-in-Chief, Acta Anaesthesiologica Taiwanica, Taipei, Taiwan, R.O.C.
  • ,
  • Ping-Wing Lui

      Affiliations

    • Puli Veterans Hospital, Nantou, Taiwan, R.O.C.
  • ,
  • Fang-Ming Hwang

      Affiliations

    • Department of Education, National Chia-Yi University, Chia-Yi, Taiwan, R.O.C.
    • Corresponding Author InformationCorresponding author. Department of Education, National Chia-Yi University, 85 Wenlong Road, Mingsuin, Chia-Yi, Taiwan, R.O.C.

Received 25 August 2009 ,Revised 9 October 2009 ,Accepted 14 October 2009.

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PII: S1875-4597(09)60052-7

doi: 10.1016/S1875-4597(09)60052-7

Acta Anaesthesiologica Taiwanica
Volume 47, Issue 4 , Pages 180-188 , December 2009